Data Deletion Instructions

You can ask us to delete the personal information we hold about you at any time, for any reason. You do not need to give a reason, and it costs nothing.

How to request deletion

Send us a request by either method below and include the email address or phone number you contacted us with, so we can find your records:

We confirm receipt within 2 business days and complete the deletion within 30 days.

Data obtained through Facebook, Instagram or WhatsApp

If you interacted with us through a Facebook or Instagram page, an advertisement, or WhatsApp, we may hold your name, the messages you sent us, and the phone number or profile identifier you contacted us from.

To have that deleted, use either method above and mention which platform you contacted us on. You may also remove our app's access to your information directly from your Meta account, under Settings & Privacy → Settings → Apps and Websites. Removing access there stops any future data being shared with us; to delete what we already hold, please also send us a request.

What gets deleted

• Your name, email address, phone number and company details
• Message and conversation history with us, across email, SMS and WhatsApp
• Call recordings and transcripts, where any exist
• Any notes or records created about you in our internal systems

What we may keep, and why

If you have opted out of SMS or email, we keep a minimal record of that opt-out — normally just your phone number or email address on a suppression list. We are required to retain this so that we do not contact you again by mistake. It is never used for any other purpose.

We may also retain records where the law requires it, such as invoices and transaction records kept for tax purposes. Where that applies, we will tell you what was retained and why.

Deletion is permanent

Once deleted, your information cannot be recovered. If you contact us again afterwards, we start from scratch with no record of previous conversations.